Frequently Asked Questions

We are Matt and Stephanie Gilstrap, the founders of Rebel House VIP, your one-stop shop for unique gifts + accessories! 

The two of us have a combined 30+ years of customer service experience, understanding that quality products and timely delivery is of utmost importance. We will always do their very best to provide you with an exceptional shopping experience!

We have been married since 2007, have two boys ages 13 and 4, and reside in the beautiful Pacific Northwest. 

Browse our store, we have a huge number of products perfect for all occasions. Whether it is a gift for that special person or a treat for yourself there will be something that we know you will love! After deciding on the product(s) you would like simply click the “Add To Cart” Button that can be found under each product on our store. You can then click the check out button to pay by credit card or Paypal if you wish to pay by using this method. You then simply need to enter your billing and shipping addresses, enter you payment details and complete your purchase. If you have any problems at all please contact us and we will gladly help you.

We provide all product measurements in the description of the product listing. Please check the sizes carefully before placing your order. 

Yes, you may change your order as long as it has not already been shipped. Please notify us as soon as possible and we will do our very best to help you.

We accept all major credit cards (Visa, Master Card, American Express, and Discover) as well as Paypal.

All orders are protected with 128 bit SSL encryption and no card details are stored by Peak Vibrations Ltd. All card processing is handled by our third party payment providors (Shopify Payments & PayPal).

Shipping is free for every order unless otherwise noted. 

Shipping

All orders are shipped locally in the US. Please note that we may post multiple items separately depending on what warehouse the item is in (Similar to how Amazon operate).

Once we receive your order it will automatically be sent to our dispatch team, so providing you are able to inform us quickly (within 24 hours) we should be able to make the amendment. Once the item is dispatched a notification will be sent to the email address that was provided at check out and then we are unable to make any changes.  We ask that you please take care when entering your details to avoid any delays or lost packages as a result of incorrect information.

Our processing time is normally 3 business days and once your items have been shipped, typical arrival time is 3-7 business days. Should an item be out of stock additional shipping time may be required - this is rare but worth noting. 

When your items have been dispatched, we will send a notification email to the email address you provided at checkout.

Support

If you need additional support, please email us at hello@rebelhoneythreads.com or call 1-800-948-5410